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24x7support operations
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27001:2013certified
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30K+Nodes
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150+MSP Partnerships Globally
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70+certified engineers
Optimize, Secure, and Manage M365
Experience Enhanced Organizational Collaboration + Productivity
The M365 suite is at the foundation of collaboration and productivity in most of the organizations. As an MSP, you recognize the importance of delivering secure and seamless M365 experience to your clients. This is where our specialized M365 admin services come in. We act as your extended team, providing tailored and expertly managed M365 support to your clients.
Our cloud engineers are well-versed with the intricacies of the M365 environment, ensuring your clients not only receive a consistent experience but also proactive insights and ongoing improvement in their overall organizational collaboration and productivity.
Tailored M365 Admin Services
how we help
Proactive Monitoring and Management
License Management and Optimization
Quick Turn around Time Supporting L1 to L3 Level Tickets
Guaranteed Uptime and Performance
Availability of Certified Administrators
Peace of Mind
60%
Cost Savings
150+
MSP Customers Served
85+
Years of Combined Microsoft Experience
85%
First Contact Resolution
Our Managed M365 Admin Services
Maximize the Benefits of M365 With Proactive Administration
- User Onboarding and Offboarding
- Guest/Contact Management
- Password Resetting
- Email Forwarding
- Adding Alias
- Username Change
- Creation of Security/Distribution Group
- Assigning a Member
- Manage Policies and Permissions
- Threat Management
- Message Trace
- Create Retention Tag
- Create Retention Policy
- Manage Customer’s Account
- Service Management
- Users & Licenses
- Analytics and Proper Documentation of Usage Reports
- Monthly E-mail Activity Reports
Want to Join Forces With Infrassist?
Privileged Access Management:
- Assign Roles to Groups
- Assign Admins
- User Access & Permissions
Domain Setup:
- Buy Domain
- Find Registrar
- Find & Fix Issues
Microsoft Support Ticket Management:
- State Issue and Set Severity
- Ticket Generation
- Liaise with Vendor
Exchange Online:
- Spamming
- Phishing
- Shared Groups
- Creating/Updating Distribution List
- Mail-Enable Security
- Blocked List Rules Creation
- User Email Issues (Bulk Email Blocking Issue, Email Not Receiving)
SharePoint, Teams, OneDrive:
- Creating/Updating Sites and Channels
- Permissions & Policies
- External Sharing and Permissions
- Drive Sync & Configurations
- Device Management
- Purchase, Manage, and Optimize Licenses
- Billing Notifications
- Payment Methods
Want to Join Forces With Infrassist?
Realise Full Potential of M365 Suit
Discover how our Managed M365 Services can transform the M365 experience, making it more secure and efficient from every touchpoint.
Technologies We Support Under M365 Managed Services
Why Infrassist?
We're not just another provider, but an extension of your MSP journey. We are because you are – and that’s a fact. Our robust operational acumen, technical prowess, and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular purpose: to propel MSPs to success.
BecauseWe Are Exclusively Committed to MSPs
Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP ascension is not just a goal, but an assured outcome.
Words from Key Decision-Makers
What our MSP Partners Think of Us
We’re looking at DOUBLING the help next year
If I was to describe our partnership with Infrassist, I would use the word TRUSTWORTHY. Infrassist was able to create a lot of value to InterHyve in many ways with the impactor team which is able to go into projects we weren’t able to do otherwise. We’re looking at DOUBLING the help next year.
Engaged for: NOC + Helpdesk + Projects
The overall sync with them was smooth and easy
Infrassist has been our trusted partner for years now, offering seamless integration and reliable support. The overall sync with them was smooth and easy – their engineers work closely with our native team, diligently fulfilling our SLAs. They’ve taken a lot of routine operational stress off our plate, and it’s been a relief.
Engaged for: NOC Advance
We look forward to building on the already excellent framework we have
Infrassist is our long-time partner – it’s been 7 incredible years. We very much appreciate the relationship we have built with Infrassist and look forward to many more years working with the team and building on the already excellent framework we have.
Engaged for: Dedicated Resource + Projects + Escalations
Our customers are happy, and so are we
Partnering with Nirav and team Infrassist has been a game-changer for us. With their 24-hour service desk, we’ve taken things up a notch. Our customers are happy, and so are we. It has added so much to our peace of mind since we teamed up.
Engaged for: 24/7 Helpdesk
We can scale resources as an when we need
The Infrassist team is super-efficient and professional. Milan and team know their stuff and are just easy to collaborate with. They cater to all our Professional Services needs. With Infrassist, we can scale external resources as an when we need.
Engaged for: NOC + Projects
Quick Response & Remediation
I don’t have to worry about my customers’ networks anymore. Infrassist is always present. Their response time and remediation are quick, and they consistently maintain it. We cherish that they go the extra mile.
Engaged for: POD Team Support + Projects
We’ve taken on some big projects together
Infrassist has been our go-to partner for years now. We’ve taken on some big projects together, and they’ve always been on top of things. It’s good to know that we can rely on them to get the job done.
Engaged for: POD Team Support + Projects
All our special requirements were taken care of
We had some very specific requirements and heavy customization of Linux servers. Infrassist worked as our helping hand during the whole process providing a wall-to-wall support to maintain the efficiency. All our special requirements were taken care of.
Engaged for: Server Monitoring + Maintenance
They help us stay consistent
A reliable bunch I would say. They handle all our unique requirements any time we go to them with and offer reliable support through it all. They help us stay consistent with our service desk support and even our clients are positive about prompt attention to their support requests.
Engaged for: Dedicated Resources (Helpdesk)
We can now take on projects more confidently
It’s been a breeze. They jumped right in and everything just clicked. Whenever there’s an escalation, they will be on their feet. Honestly, it’s been great having them on board. We can now take on projects more confidently.
Engaged for: Helpdesk + Projects + Escalations
They’re like part of our own team now
They’re like part of our team now. We’d been searching for the right partner for long, and these guys just got it. They seemed convincing and we gave it a shot – couldn’t be happier now with the support we’re getting.
Engaged for: NOC + Helpdesk
Quick to respond and always on point
I’ve worked with Infrassist on various occasions and found them easy to work with. Their team has helped us hugely with Fortinet setups. Quick to respond and always on point.
Engaged for: Dedicated Resources
Trusted By 150+ MSPs Globally
We have helped 150+ MSPs in upscaling their business operations. Rest assured, you will be in good company.
Download our Service Catalog
Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.
Explore our Case Studies
We know our stuff - and we let our results do the talking. Have a look at some of our case studies to see how we've made an impact across a diverse range of Managed IT & Professional Services projects. With our proven expertise, your next success could be right around the corner - whenever you're ready.
from the blog
Latest from our Think Tank
FAQs
Frequently asked questions
Got questions? We’ve got answers. Check out our FAQs to find out more about how we can help. And if you still need more info, just give us a shout!
M365 Admin handles the administration and management of Microsoft 365 environments, including tasks such as license management, user management, security and compliance monitoring, and support for M365 suite of applications such as Teams, OneDrive, SharePoint, and Exchange Online.
M365 Admin services are specialized IT services beyond standard support. It helps ensure that an organization’s M365 environment is running smoothly, optimized, and secure. Our M365 Admin experts provide proactive management, address gaps quickly, and help you in maximizing the M365 investment by tailoring admin services to your organization’s needs. Our M365 Admin also helps MSPs in setting a standard blueprint for optimizing the M365 environment for all their clients.
We provide detailed reports on M365 usage, including monthly reports on email activity, usage documentation, and service management report which will help you track and optimize the M365 environment.