The heart of IT infrastructure – NOC (Network Operations Center) is where your expert technicians monitor several servers, routers, and switches, ensuring smooth operations. Your in-house technicians might fail to meet challenges accompanying routine NOC activities, increasing the chances of hindering client operations.
As a prominent MSP business, you wouldn’t want that. While you have two paths – expand the in-house team and infrastructure or outsourced NOC monitoring, you may find yourself standing at a crossroads, unable to take the final call. Thus, this blog articulates the difference between in-house and outsourced NOC, helping you to make the best-fit decision for your business.
In-House vs Outsourced NOC
As an MSP offering NOC services to IT companies, you can either continue providing in-house services or outsource them. However, MSPs often stick with the second option. The most important factor affecting their choice is the cost and the hassle of hiring and building an in-house team and operationalizing a dedicated NOC center in-house, which is a lot while running a growing and profitable business.
Even if you have a team of expert technicians looking after the NOC, effectively meeting routine maintenance tasks can be challenging. Instead, outsourcing it to third-party NOC service providers will help you maintain and monitor NOC while scaling your business. Some of the most important benefits of outsourcing NOC operations are:
- Allowing your employees to focus on client services and pivotal tasks.
- Streamlining the workflow by effectively managing client endpoints and solving issues quickly.
- Complementing the current offerings with resources and innovative tools, ultimately providing the end clients with the best possible service.
- Minimizing downtime by addressing all the maintenance and security concerns quickly.
- Bridge the labor and fill the gap concerning lack of trained employees or understaffing.
- Integrating outsourced NOC with your RMM tools to offer exceptional services without spending excessive time and effort on internal development.
What is the Importance of Outsourcing NOC Support?
NOC (Network Operations Centers) play a crucial role in ensuring that the client’s network remains uninterrupted even in case of accidental data deletion, cyber-attack, or natural factors. They are significant contributors to operational success and encourage improved business continuity.
An outsourced NOC team will help with all tasks concerning infrastructure management. They will also provide an ideal security level and deploy enough human resources to ensure nothing goes unnoticed. Moreover, these teams will protect the data and help assess operational and financial effects after a significant event. On the contrary, managing these can become overwhelming for your employees, who must invest their time in other tasks or activities. As a result, your IT infrastructure can be more vulnerable to security threats, face longer downtime, take time to recover from any disaster or mistake, and might as well lose credibility.
Conclusion
Outsourcing your NOC support services to a white-label service provider can help you bridge the skill and operational efficiency gap, allowing you to focus on business expansion. More than convenience, it is a strategic decision that helps you leverage industry expertise without the hassle of hiring and training. Moreover, it will increase security measures, streamline workflows, and minimize downtime, ensuring that your MSP continues to provide quality services to the clients.
