Bridge the Gap Between Client Expectations and IT Realities!
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24x7support operations
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27001:2013certified
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30K+Nodes
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150+MSP Partnerships Globally
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70+certified engineers
RMM Audit
Optimize Your RMM Platform for Peak Performance
An RMM platform is a vital resource for MSPs as it adds to operational maturity and enhanced service delivery. That’s why configuring your RMM correctly is essential to maximizing your RMM investment and laying the foundation for scalability. Our adept engineers at Infrassist has extensive experience in auditing and fine-tuning different RMM platforms for maximum functionality and output based on industry-standard best practices recommendations.
RMM Audit Checklist
| For SaaS RMM | |
| RMM Security & Configuration |
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| Monitors & Templates | Check if required alert monitors/templates are applied on devices for effective proactive monitoring |
| Reboot Policy | Review of reboot policy to make sure devices are being restarted to complete patch installations |
| Patch Management | Review patch management policies to ensure devices are patched adhering to best practices and with a high patch compliance ratio |
| External Integrations | Assess feasibility of integrating RMM with external applications like PSA, AV, Backup, etc. |
| Report Manager | Review configurations of periodic reports that are sent by the MSP to their clients as a part of managed services contracts including patch compliance ratio, hardware/software inventory, license usage, etc. |
| For On-Prem RMM | |
| Server OS & Software Updates | Check if the Server OS & RMM software are up-to-date. Also, make sure the Server OS is patched. |
| Server Health | Make sure the server health up to the mark with regards to hardware resource utilisation. |
| Regular Backups | Ensure that periodic backups of server and RMM configurations are taken and stored securely. |
Why Outsource RMM Audit to Infrassist
- Thorough Audit of 100+ Critical Checkpoints
- RMM Configuration and Optimization to Maximize Your Investment
- Precise Issue Identification
- Tailored Best Practices Recommendations and Solutions
- Seamless Business Continuity
- Operate Without Hindrances
Explore Our 360-Degree RMM Solutions View now
Firewall Audit
Achieve Robust Network Security With Comprehensive Firewall Audit
Managed Firewall Audit by Infrassist offers robust protection for your clients’ networks by providing you with insights on risks and the remediation suggestions through an in-depth assessment of the deployed firewalls. Our security experts has years of experience configuring and optimising industry-leading firewalls to ensure safer outcomes and a robust network security posture.
Firewall Audit Checklist
- Thorough risk analysis categorizing your firewalls’ risk into High, Medium, and Low
- Review current firewall configurations and policies
- We handcraft rules according to industry best practices to help you strengthen the security and eventually comply to the compliances required.
- Map firewall configurations to compliance standards like PCI, FISMA, HIPAA, ISO 27001, NIST CSF, GDPR, APA, and other industry/region specific regulations.
- Utilizing automated tools like pingscan, Nmap, and Kali for auditing without impacting firewall performance.
- Manual security checks/included
Why Outsource Firewall Audit to Infrassist
- Enabling MSPs become MSSPs
- Maintain a High-level Security Posture for Your Cients
- Audits Performed by Certified Engineers Against Critical Checkpoints
- Proactive and Comprehensive Risk Assessment to Determine Security Risks, Incorrect Configuration, Risky Rules, etc.
- Tailored Security Best Practices Recommendations Based on the Assessment
- Helping MSPs Standardize and Optimise Firewall Settings and Templates for all the Customers
Explore Our 360-Degree Firewall Solutions View now
CIS M365 Tenant Audi
Gain a Comprehensive View and Enhance Security of Your M365 Environment
Our M365 Tenant Audit offers a bird’s eye view of your clients’ M365 cloud tenant. We will help you ensure compliance and understand your clients’ security posture though a thorough assessment of all the 114 controls as per the CIS benchmark. With Infrassist as the implementation partner, MSPs can assist their clients in optimising their M365 adoption and generate a noticeable ROI through their cloud investment.
M365 Tenant Audit Checklist
- Assessment of all the 114 controls as per CIS Benchmark
- Compliance mapping for ISO, SOX, PCI-DSS, GDPR, GLBA, FISMA, CJIS, etc.
- Review Privileged Access Management
- Suggestions to Enhance Security Posture Without Affecting User Experience
- Isolate Security Red Flags and Weak Links
- Checking for Non-Complaint Security Configurations
- Analyse M365 Resource Usage and Adoption for Optimum ROI
- Identifying Open Configuration Vulnerabilities
Why Outsource M365 Tenant Audit to Infrassist
- Easy-to-Understand Audit Report With Action Suggestions Classified Based on User Impact and Severity Level
- Expert Security Analysts With Experience Working With 150+ MSPs Globally
- M365 Assessment Independent of MS Upselling
- Handcrafted Best Practices Recommendations Tailored to the Business Domains
- Helping MSPs in Developing Baseline Configuration Blueprint for Their Customers
- Helping MSPs Establish SOPs to keep a Centralized Watch on the Security Posture and Events for their Clients.
Explore Our Cloud Consulting and Professional Services View now
Explore Our Cloud Consulting and Professional Servic
Request Our Sample Audit Reports
Have a look at our detailed sample audit reports. Contact us to request an assessment in compliance with the CIS benchmark.
Why Infrassist?
We're not just another provider, but an extension of your MSP journey. We are because you are – and that’s a fact. Our robust operational acumen, technical prowess, and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular purpose: to propel MSPs to success.
BecauseWe Are Exclusively Committed to MSPs
Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP ascension is not just a goal, but an assured outcome.
We're Platform Agnostic
We Work in Your Preferred Tool Stack
Words from Key Decision-Makers
What our MSP Partners Think of Us
We’re looking at DOUBLING the help next year
If I was to describe our partnership with Infrassist, I would use the word TRUSTWORTHY. Infrassist was able to create a lot of value to InterHyve in many ways with the impactor team which is able to go into projects we weren’t able to do otherwise. We’re looking at DOUBLING the help next year.
Engaged for: NOC + Helpdesk + Projects
Engaged for: NOC + Helpdesk + Projects
The overall sync with them was smooth and easy
Infrassist has been our trusted partner for years now, offering seamless integration and reliable support. The overall sync with them was smooth and easy – their engineers work closely with our native team, diligently fulfilling our SLAs. They’ve taken a lot of routine operational stress off our plate, and it’s been a relief.
Engaged for: NOC Advance
Engaged for: NOC Advance
We look forward to building on the already excellent framework we have
Infrassist is our long-time partner – it’s been 7 incredible years. We very much appreciate the relationship we have built with Infrassist and look forward to many more years working with the team and building on the already excellent framework we have.
Engaged for: Dedicated Resource + Projects + Escalations
Engaged for: Dedicated Resource + Projects + Escalations
Our customers are happy, and so are we
Partnering with Nirav and team Infrassist has been a game-changer for us. With their 24-hour service desk, we’ve taken things up a notch. Our customers are happy, and so are we. It has added so much to our peace of mind since we teamed up.
Engaged for: 24/7 Helpdesk
Engaged for: 24/7 Helpdesk
We can scale resources as an when we need
The Infrassist team is super-efficient and professional. Milan and team know their stuff and are just easy to collaborate with. They cater to all our Professional Services needs. With Infrassist, we can scale external resources as an when we need.
Engaged for: NOC + Projects
Engaged for: NOC + Projects
Quick Response & Remediation
I don’t have to worry about my customers’ networks anymore. Infrassist is always present. Their response time and remediation are quick, and they consistently maintain it. We cherish that they go the extra mile.
Engaged for: POD Team Support + Projects
Engaged for: POD Team Support + Projects
We’ve taken on some big projects together
Infrassist has been our go-to partner for years now. We’ve taken on some big projects together, and they’ve always been on top of things. It’s good to know that we can rely on them to get the job done.
Engaged for: POD Team Support + Projects
Engaged for: POD Team Support + Projects
All our special requirements were taken care of
We had some very specific requirements and heavy customization of Linux servers. Infrassist worked as our helping hand during the whole process providing a wall-to-wall support to maintain the efficiency. All our special requirements were taken care of.
Engaged for: Server Monitoring + Maintenance
Engaged for: Server Monitoring + Maintenance
They help us stay consistent
A reliable bunch I would say. They handle all our unique requirements any time we go to them with and offer reliable support through it all. They help us stay consistent with our service desk support and even our clients are positive about prompt attention to their support requests.
Engaged for: Dedicated Resources (Helpdesk)
Engaged for: Dedicated Resources (Helpdesk)
We can now take on projects more confidently
It’s been a breeze. They jumped right in and everything just clicked. Whenever there’s an escalation, they will be on their feet. Honestly, it’s been great having them on board. We can now take on projects more confidently.
Engaged for: Helpdesk + Projects + Escalations
Engaged for: Helpdesk + Projects + Escalations
They’re like part of our own team now
They’re like part of our team now. We’d been searching for the right partner for long, and these guys just got it. They seemed convincing and we gave it a shot – couldn’t be happier now with the support we’re getting.
Engaged for: NOC + Helpdesk
Engaged for: NOC + Helpdesk
Quick to respond and always on point
I’ve worked with Infrassist on various occasions and found them easy to work with. Their team has helped us hugely with Fortinet setups. Quick to respond and always on point.
Engaged for: Dedicated Resources
Engaged for: Dedicated Resources
Trusted By 150+ MSPs Globally
We have helped 150+ MSPs in upscaling their business operations. Rest assured, you will be in good company.
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Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.
Explore our Case Studies
We know our stuff - and we let our results do the talking. Have a look at some of our case studies to see how we've made an impact across a diverse range of Managed IT & Professional Services projects. With our proven expertise, your next success could be right around the corner - whenever you're ready.
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FAQs
Frequently asked questions
Got questions? We’ve got answers. Check out our FAQs to find out more about how we can help. And if you still need more info, just give us a shout!
The CIS Benchmark is a set of best practices for securing IT systems. Following these guidelines helps ensure that your environment is secure and compliant with industry standards.
You will receive a custom-made detailed audit report highlighting the assessment based on severity and priority, along with actionable recommendations and best practices to address the identified issues.
An audit is a one-time, comprehensive health check-up that identifies issues and areas for improvement, while admin involves ongoing management and maintenance to ensure optimal performance.
We offer both Audit and Admin services tailored for for RMM, Firewall, and M365 environments, allowing you to choose the level of support that best fits you needs.
Explore our Firewall Admin, RMM Admin, and M365 Admin services to ensure you systems are not just secure and complaint but are also operating at full potential.
No, our audits are designed to be non-disruptive, ensuring systems remain operation while we conduct the Audits.
Yes, our audit services not only identifies issues but also provides recommendations for optimizing your current setup for better performance and scalability. However, audit services does not include the remediation part of the issues identified.