Techtron was trying to do everything in-house, which meant that their engineers were all the time engaged in monitoring the servers and workstations, fixing alerts, and managing the routine IT maintenance tasks like software upgrades and patch management. The skilled IT engineers were unable to look beyond the routine operations of their customers. The overworked team fell short on monitoring the back-ups. Techtron has deployed Sophos Firewalls to facilitate safe IT networks for their customers. However, reviewing the alerts and reports separately for multiple devices and multiple customers was becoming a challenge. There were space issues when storing customers’ server back-ups on network attached storage (NAS). The team was stuck managing all the scripting, patching, and monitoring on their own and were left with no time and resources at their disposal to win over new customers or create innovative business strategies. Read on to find out how we helped them smoothen their workflow and resolved scalability challenges for them.
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